Privacy Policy

Privacy Policy

Last updated: October 24, 2026

The following information constitutes our privacy notice. In this document, “we”, “our”, or “us” refer to Scientology Life Improvement Center Pasadena.

Introduction

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

We take the protection of your privacy and confidentiality seriously. We use personal information for the purposes described in this notice and take reasonable steps to protect it from unauthorized access or disclosure.

We undertake to preserve the confidentiality of information you provide to us, subject to the uses and disclosures described in this notice.

We aim to handle your personal information in accordance with applicable privacy laws. Where applicable, additional rights and obligations may arise under the EU General Data Protection Regulation (GDPR) or other privacy laws.

Except as set out below, we do not share, sell, rent, or disclose your personal information, including phone numbers, to third parties for their own marketing or promotional purposes.

Personal information we may process

We aim to process data, whether personal data or not, only to the extent necessary for us to provide our clients with our services and for the other purposes described in this notice.

Often, we may aggregate information in a general way and use it to provide statistics or general information. If we use it for this purpose, you as an individual will not be personally identifiable.

Personal information that we may process may include the following:

Client information

If you are a client, personal information may include your identity and contact information, information about your family members, and financial information.

We may also process sensitive or “special category” information, such as your race or ethnic origin, religious beliefs, health information, and information about criminal records, where relevant to the services you request and permitted by applicable law.

In most cases, your personal data will have been provided to us by you. However, we may also obtain personal data from third-party sources as described in this notice, subject to applicable consent requirements.

We may collect information about you from a variety of sources. This includes information we collect directly from you; information we collect when you visit our sites, view our online content or use our mobile applications or other services; and information we collect about you from other sources.

Information we collect directly from you

We collect information directly from you when you choose to call or email us, participate in our offers, register on our websites or in our mobile applications, or otherwise provide information directly to us. The following are examples of information we may collect directly from you:

Name
Email address
Postal address
Telephone and/or mobile number
Date of birth
Demographic information
Payment information (such as a debit card) and bank account details
Future communication preferences
Telephone number and call recordings, where calls are recorded with any notice or consent required by law

Information we collect when you visit our sites, view our online ads or promotions, or use our mobile applications or other services

We use cookies and other technologies to collect information when you visit our sites, view our online advertisements or promotions, or use our mobile applications or other services. The following are examples of information we may collect with these technologies:

Information about your device, browser and operating system
IP address
Web pages you view
Links you click
Our emails you open
Cookie identifiers and similar online identifiers
Contact information associated with your browsing activity through visitor identification services, as described below

Information we collect from other sources

We may obtain information about you from other sources, including publicly available sources, social media platforms, referral agents, and visitor identification providers such as IntentWave and its partners. Examples of information we may collect from other sources are:

Name
Postal address
Email address
Date of birth
Publicly observed activities or information made available by you to the public, such as blogs, videos, internet postings, and user-generated content
Information that associates website activity with your identity or contact details

How we use this information

We use the information we collect to provide you products, offers and services, to deliver advertisements, offers or other content tailored to your interests, and to conduct our other operations. The following are examples of how we may use the information we collect:

Answer your questions or respond to your requests.
Develop new products and services.
Enroll you in contests, programs, or offers that you request.
Protect against or identify possible fraudulent transactions.
Send you email and/or postal messages with information about us and other content we think may be of interest to you.
Telephone you about special offers and other content we think may be of interest to you, subject to applicable consent and communication requirements.
Develop and provide marketing tailored to your interests, including interest-based marketing.
Personalize your experience on our websites by presenting products and information tailored to you.
Analyze the use of, and develop, our products, services and marketing.
Enforce our Terms and Conditions and otherwise manage our operations.

When you request a product, service, callback, or specific marketing materials, we use your personal information to fulfill your request. We may also process information to manage your account, prevent fraud, comply with legal obligations, and carry out the other purposes described in this notice.

Where consent is required, we will seek it before the relevant processing takes place. We will provide reasonable notice about the collection and use of your information so that you can make an informed choice.

Related third-party information

We may process your personal data if you have a personal or business connection with any of our clients or suppliers. For example, you may be a family member, business partner, other adviser, supplier or transaction counterparty.

The data we process may include contact information, information about your business activities, and financial information such as that relating to income and expenses.

We may be given your personal data by our clients or suppliers, or by third parties acting on the instructions of a client or a supplier.

Specific Uses of Information You Provide to Us

SMS Communications and Consent

When you provide your mobile phone number and opt in through our registration forms, service enrollment forms, or other opt-in mechanisms, you consent to receive the SMS communications described at the time of your opt-in.

SMS consent is obtained explicitly at the time you submit your information and opt in to receive messages. These messages may include service-related notifications, updates, reminders, informational messages, and other communications related to the services you have requested or registered for.

You may opt out of SMS communications at any time by following the opt-out instructions included in the message (such as replying “STOP”), or by contacting us directly. Message and data rates may apply depending on your mobile carrier.

SMS consent is used solely for communication purposes related to our services and is not used for unrelated marketing without your consent.

Visiting our website, accepting cookies, or being identified through IntentWave does not by itself constitute consent to receive marketing text messages.

Communicating with you

When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our operations. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.

You may unsubscribe from marketing emails using the unsubscribe link included in those messages, or contact us to request that we stop sending marketing communications.

Dealing with complaints

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact another person, we may disclose the information necessary to investigate or resolve it, subject to applicable law.

If the complaint relates to information on our website and we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

We may compile statistics from information relating to complaints to assess the level of service we provide, but not in a way that could identify you or any other person.

Cookies

Cookies are small text files that are placed on your device by your web browser when you visit a website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalized experience, and the website owner with statistics about the actions you have taken.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others remain until they expire or are deleted.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

Blocking some cookies may affect certain website functions. You can decline optional visitor identification and marketing cookies through our consent banner. We use cookies and similar technologies in the following ways:

To track how you use our website
To record whether you have seen specific messages we display on our website
To provide a consistent personalized experience across our site
To record your answers to surveys and questionnaires on our site while you complete them
To record the conversation thread during a live chat with our support team
To support visitor identification and marketing, subject to your consent choices

IntentWave Visitor Identification and Marketing

We use IntentWave and its partners to help identify website visitors. With your consent through our website’s consent banner, cookies, pixels, and similar technologies may collect visitor behavior, IP addresses, browser and device information, pages viewed, links clicked, and other browsing activity.

IntentWave and its partners may associate this activity with personal information obtained from other sources, including your name, email address, or postal address, even if you do not submit a form or sign into our website.

We use the resulting information for marketing and outreach, which may include email, direct mail, and personalized advertising. IntentWave’s visitor identification technology is activated only after you provide the relevant consent through our banner.

You can opt out of IntentWave’s visitor identification and related processing by visiting:

https://www.intentwave.com/opt-out

You may also contact IntentWave at su*****@********ve.com.

To withdraw your consent for our use of this technology or ask us to stop using information already received for marketing, contact us using the details at the end of this policy. Opting out through IntentWave does not necessarily delete information already held by us.

Browser Privacy Signals

Some web browsers and browser extensions let you send a “Do Not Track” (DNT) signal or a Global Privacy Control (GPC) signal to the websites you visit.

Do Not Track. There is no common industry standard for how websites should respond to Do Not Track signals. Our website does not currently change its data collection in response to a Do Not Track signal.

Global Privacy Control. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of optional cookies, visitor identification, and the use of your information for targeted advertising on that browser or device. Our website will behave as if you had selected “Reject all” in our consent banner, even if you previously accepted optional cookies.

Tracking across other websites. If you allow optional cookies through our consent banner, third parties whose services we use, including analytics and advertising providers, may collect information about your online activities over time and across different websites when you use our website.

Anonymous visitor statistics

To understand how many people visit our website and which pages they view, we use Matomo, an analytics tool that runs on our own web server. We use it without cookies, so it does not store anything on your device, and it operates whether or not you accept optional cookies. Matomo records the pages you view, searches made on our website, the website or campaign that referred you, your browser and device type, and your IP address with the last two segments removed. When you place an order in our online bookstore, Matomo also records the order number, items and amount so we can see which pages and campaigns lead to purchases. We use this information only to produce aggregate statistics about how our website is used. We do not use it to identify individual visitors, we do not share it with third parties, and we delete the detailed records after 13 months.

Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information that could indicate your approximate location, such as your IP address. We also record information reported by the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

Browsing information may also be combined with information from third-party sources to identify you personally, even if you are not signed into our website, subject to the consent choices described in the Cookies section.

Disclosure and sharing of your information

Information we obtain from third parties

We may receive personal information, including contact details, from visitor identification providers such as IntentWave and its partners. These providers may match website activity to information they hold. We use the resulting information for the purposes described in this notice, subject to your consent and communication preferences.

We may disclose information to providers that support our website, visitor identification, contact management, communications, analytics, payment processing, and advertising. Depending on the service and your consent choices, these providers may receive contact information, online identifiers, device information, browsing activity, or transaction information.

Third-party providers may process information under their own privacy policies where they act independently. Their processing remains subject to applicable law.

Phone Number Use and Sharing

Phone numbers collected by us, including those provided for SMS communications, are used solely for purposes directly related to our services and communications with you.

We do not sell, rent, or share phone numbers with third parties for their own marketing or advertising purposes. Providers that help deliver our communications may process phone numbers on our behalf.

SMS opt-in information and consent are not shared with third parties for their own marketing purposes.

We comply with applicable SMS communication laws and guidelines, including consent and opt-out requirements.

Third-party advertising and tracking

Third parties whose services we use may use cookies, pixels, JavaScript, or similar technologies to collect information, personalize content, identify visitors, and measure advertising performance.

These providers may associate information collected on our website with information collected over time and across other websites or online services.

Our use of these technologies is subject to the consent choices described above. Third parties’ independent processing is also described in their own privacy policies.

Data may be processed outside the European Union

Our websites are hosted in the United States.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our operations.

Accordingly, data obtained within the UK, European Union, or any other country could be processed outside that country. Where applicable law requires safeguards for international transfers, we will use the required safeguards.

Management of Your Information

Access to your personal information

At any time, you may contact us to request a copy of personally identifiable information that we hold about you or ask us to correct inaccurate information.

After receiving your request, we will explain any information needed to process it and respond within the period required by applicable law.

Removal of information and marketing opt-out

If you wish us to delete personally identifiable information we hold about you or stop using it for marketing, you should contact us.

We may retain information where necessary to comply with legal obligations, maintain required records, resolve disputes, or for other purposes permitted by law.

Deletion may limit a service that requires the information. Declining optional marketing or visitor identification does not prevent you from using our basic website or contacting us.

To opt out of IntentWave’s visitor identification and related processing, visit https://www.intentwave.com/opt-out.

How We Protect Your Data

We take reasonable and appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include, but are not limited to:

Secure servers and hosting environments
Encrypted data transmission where appropriate
Access controls limiting data access to authorized personnel only
Internal policies governing data handling and confidentiality
Regular review of data protection practices

While no system can be guaranteed to be 100% secure, we are committed to maintaining safeguards designed to protect your personal information in accordance with applicable laws and industry standards.

Verification of your identity

When we receive a request to access, correct or delete personally identifiable information, we may take reasonable steps to verify your identity before disclosing information or taking action. This is important to safeguard your information.

For marketing opt-out requests, we will ask only for the information reasonably needed to identify and apply your preferences.

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as reasonably necessary:

To provide you with the services you have requested
To carry out the purposes described in this policy, including marketing consistent with your preferences
To comply with applicable law and recordkeeping requirements, including those of our tax authorities
To support a claim or defense in court

We consider the type of information, the purpose for which it was collected, your consent and opt-out choices, and applicable legal requirements when determining retention periods.

We may retain limited information needed to record and honor an unsubscribe or opt-out request.

Other Matters

If you are not happy with our privacy policy

If you are not happy with our privacy policy or if you have any complaint, you should tell us using the contact details below.

You can find further information about our complaint handling procedure by contacting us.

If a dispute is not settled, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. Nothing in this policy limits rights or remedies available to you under applicable law.

Compliance with applicable law

We aim to handle personal information in accordance with the laws that apply to our activities. Where applicable law gives you additional privacy rights, you may contact us to exercise those rights.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. We will post the updated version on this page and revise the “Last updated” date. We advise you to retain a copy for your records.

Where required by applicable law, we will provide additional notice or obtain consent before making changes to how we collect or use personal information.

Contact Us

For questions regarding our privacy policy, requests to access, correct or delete personal information, or requests to stop marketing communications, please contact:

Scientology Life Improvement Center Pasadena
Telephone: (626) 681-4545
Website: https://lifeimprovementpasadena.com/